Frequently Asked Questions

Nope. By law, you have the right to choose your own repair shop. “Preferred” just means those shops agreed to let insurers dictate repairs—often leading to cheap parts, corner-cutting, and surprise fees. You can—and should—pick a shop that puts quality first.

Start by contacting your insurance provider. From there, we’re happy to assist with the process—we’ll even handle communication with your adjuster and send progress updates and documentation.

Your deductible is typically paid when your vehicle is ready for pick-up. If you’re unsure of your deductible amount, your insurance provider can confirm that for you.

No problem. We work with all customers—whether you’re going through insurance or paying out of pocket. And while we don’t advertise it, we may be able to offer discounted pricing depending on the situation. Just come talk to us—we’ll do what we can to help.

Sometimes, especially for smaller repairs. We’re happy to provide an honest recommendation after reviewing the damage. We also may offer discounted pricing for self-pay repairs, depending on the situation.

In addition to years of hands-on experience, our staff regularly completes I-CAR training and OEM-specific courses to stay current with modern vehicle technologies.

Absolutely. We offer a lifetime paint warranty and stand behind all of our workmanship. If anything doesn’t meet your expectations, we’ll make it right.

Anything and everything. We’ve fixed a range of cars from Ferraris to Geo Metros and even done restorations of vintage cars.

It depends on your vehicle and the type of damage. There’s no set pricing in this industry, so we always do a free walk-in estimate to assess your specific situation.

Yes. We proudly offer a special discount to active-duty military, veterans, and first responders. Just mention it when you schedule your repair or bring your proof of service, and we’ll make sure the discount is applied.

We consider the labor, parts, and time required—and we follow OEM repair procedures to ensure nothing is overlooked.

Some damage isn’t visible until repairs begin. That’s why we keep you informed throughout the process—no surprise charges, ever.

If the cost to repair your car exceeds its market value, your insurance company may declare it a “total loss.” That determination is typically made by your insurer based on their valuation, with input from our evaluation.

Keep in mind: Diminished value or loss-of-use compensation only applies if your vehicle is repaired, and you were not at fault in the accident.

If your car is involved in a collision that wasn’t your fault and it gets repaired, its resale value may still drop—simply because the accident now appears on the Carfax report. This reduction is called diminished value, and you may be entitled to compensation for it.
We can connect you with professionals who specialize in helping drivers recover diminished value after an accident.

It depends on the damage and parts availability. We’ll give you a time estimate during your walkthrough and keep you updated throughout the entire process.